Privacy policy

Who handles your data

Castillo Auto Rent A Car, located at Calle Los Javieles #32, Sector Brisas Las Américas, Santo Domingo Este, Dominican Republic, is responsible for the data you send through this website. You can message us on WhatsApp or call us at +1 (849) 620-3171.

What data we collect

With the booking form you give us your name, your phone or WhatsApp number, your email (optional), the vehicle you are interested in, the dates and, if you wish, a message.

What we use it for

Only to answer your booking request and arrange the rental with you: confirm availability, agree on dates and delivery, and give you the price. We do not use it for advertising and we do not sell it.

On what basis we process it

We process your data because you send it to us to request a booking or information, that is, with your consent. Without it we cannot reply to you.

Where it is kept and for how long

This website does not store your data in a database: the request reaches our team by email and is kept while we arrange your rental and for as long as we need it to answer for that rental. You can ask us to delete it sooner.

Who we share it with

We do not sell or hand over your data. Only our team and the companies that keep our website and email running handle it. If you message us on WhatsApp, that conversation is also subject to WhatsApp’s terms.

Cookies

We only use one technical cookie on the booking page to protect the form. It is deleted when you close your browser and cannot be used to track you. The Google Maps map and the measurement of our ads may use Google cookies (see the sections below).

Measuring our ads

Since 25 September 2026 this website uses the Google tag (Google Ads) to see whether our ads work: how many people arrive from them and how many contact us. It may store cookies in your browser and send Google data about your visit, such as the pages you view, your device type and your approximate IP address. We do not use that information to identify you and we do not sell your data; you can turn off personalised Google advertising at myadcenter.google.com or block cookies in your browser, and the site will still work the same. The first time you visit you will see a notice to accept or reject that measurement; your answer is stored in your browser and you can change it by clearing the site data.

Google Maps map

The home page, the About page and the vehicle pages show a Google Maps map so you can find our office. When it loads, Google receives technical data from your browser, such as your IP address, and may use its own cookies, under Google’s privacy policy.

How we protect it

The website runs over HTTPS, the form is protected against automated submissions and your data is not stored in a database. We will never ask you for passwords or card numbers through this website.

Your rights

You can ask us to access, correct or delete your data, or withdraw your consent, by messaging us on WhatsApp or calling +1 (849) 620-3171, in accordance with Law 172-13 of the Dominican Republic. We will reply the same way.

Changes to this policy

If we change the way we handle your data, we will update this page and the date shown below.

Last updated: 25 September 2026.